If you have received an email from us letting you know that your order has been dispatched from our warehouse, it will be with the couriers.
We recommend that you give the courier a call first with your tracking number. This will ensure that you get a direct answer without going through a middle man. If you don’t get the answer you need from them then give us a call and we’ll get to the bottom of it.
Of course if you don’t want to talk to the couriers then give us a call and we’ll get it sorted for you.