What do I do if my payment is refused?
What do I do if my payment is refused?
A common reason that this happens is incorrectly adding personal details. First thing to do is to go back and check over your address and payment details. There could be a comma/apostrophe or hyphen in the wrong place. If all of this is correct and the payment is still refused, then you will need to contact your bank or contact our customer service team for further assistance.